A claims consultant specialist that can guide the insured through the investigation. Many insureds are not prepared for the investigation questions. They also don’t know what they are required to supply. All one has to do is say the wrong thing which is very easy to do in a high stress situation and the claim will be denied. We just got a house fire claim with $1 mil limit settled. Had this client done this on his own, he would without a doubt been denied! In fact, he is so happy with the outcome, he has hired us to assist him further until everything in the claim has been satisfied.